FAQ

 

Can I pay in installments?

We can definitely work something out - not a problem. Pay in 4, interest-free* We will remind you via email, ahead of every due date so you can stay on top of your payments with ease. At the end of the payment, your art piece will be packaged and posted to you. The postage will be added to the final payment. Simple. To arrange this installment email me at hello@sould-art.com

How do I buy an original?

Soul’D creates as many art pieces as possible and releases them in collections on this website a few times per year.  This will be well advertised beforehand via social media, Soul’D blog, and mailing list. These pieces tend to go pretty quickly, so if you haven’t subscribed or followed her on any of the social media platforms do it now.

 

What medium do you use?

Soul’D mostly uses sprays as she loves the detailing it gives. She enjoys creating the stencils and then spraying the additional layers to a piece until her vision appears. She also loves experimenting and like trying new things like photography, or any kind of fluid mediums.

Print quality & details:

All reproductions in Soul’D shop are Giclee reproductions and are created using a fancy printer that uses a wide range of inks applied so finely you cannot see the dpi a bit and are very long-lasting. They are printed often on Hahnemüle Photorag paper as the texture and quality is gorgeous. The prints are cut by hand to avoid damage from a cutter blade/clamps and there is no white border left around the image. 

All Giclee Reproductions are printed to order by a local printing house and take 7-10 days to arrive back in the studio, where it will be beautifully and carefully packaged, and shipped to you asap.  

 

Is your studio Eco friendly?

Soul’D works hard to keep her studio as Eco and Animal friendly as possible. She uses non-toxic sprays as often as she can. Her triangular postage tubes are 100% recyclable. The decorative packaging threads are made from hemp, which is Colourfast with the dyes being AZO-free and biodegradable. Her delicate wrapping tissue paper is Acid-Free, helping to protect your purchase when posting.

 

Framing

Soul’D highly encourage framing all your prints and originals. Not only do they look incredibly beautiful framed, but they will help to protect your artwork from wear and dust. She does not currently offer framing from her studio, but we do have a few helpful ideas…

If you would like a custom frame created for your piece, we recommend that you check out a local frame shop first (they will probably have the best selection of quality frames).  If that's not an option, Soul’D recommends The Nunhead Framer. The owner, Al’s has impeccable attention to detail. which is what you need in a framer.

A black, wooden, floating frame is a personal favourite of Soul’D and is what she likes to recommend to anyone who purchases her art. (Details: 21mm wide ash frame, stained or painted black. Shadow, float mounted on 5mm foam board and mounted to a white mount board with a 30mm margin (5mm is lost under the frame rebate) 12mm ash spacer, painted black Glazed with AR70 specialty glass. Total frame size = 696mm x 522mm

The Nunhead Framers and Soul’D are happy to offer you a 10% discount, on her recommended floating frame at Nunhead Framer. Just let Al know that it’s a Soul’D art piece and the discount will be yours.

 

You would like a larger print?

Yes, Soul’D is able to do this. It can be printed up to 1524 x 1905 mm. If you are interested in filling a super large area of your wall with Soul’D artwork (which is awesome - thank you) She would be happy to recommend putting together a collection of 3-4 pieces.  Soul’D offers collectors discounts on multiple prints.  email hello@sould-art.com to discuss that.

 

How is my artwork going to be shipped?

Originals:

  • Oil paintings take a substantial amount of time to dry. Soul’D will not ship a painting before it is ready to be tightly packaged (4-7 weeks from painting completion).

  • All artwork including Collector Edition prints are wrapped in paper, padded extremely well, and sent in a well-fitting sturdy cardboard box.

  • Most artwork will ship via USPS or Parcelforce and will arrive within 2-4 days (domestic) from the time of shipping (including tracking & insurance). The delivery service will require a signature upon delivery…

Prints:  

  • All prints are handled with the utmost care; rolled with tissue & tied with ribbon

  • Prints are mailed in a tough, 100% recyclable, triangular postage tube, which means your art piece will be safe during its travels.

  • Shipped via Parcelforce 1st Class Mail or Priority Mail (usually arrives within 1-3 days within the UK)

International Shipments

  • International shipments will be sent via Royal Mail or other carriers. Please allow up to 28 days for delivery. The vast majority of shipping times will be less than 7 working days.

  • International packages are a bit outside of our control. Boarders fees, duties, and handling fees may be charged by other countries.

Shipping costs cover fees, packaging supplies, time, labour, and storage.  

Can I pick up my artwork from your studio?

Absolutely!  You are so welcome to pick up your original artwork in person, at Soul’D studio in Greenwich, London. Use the code "StudioPickup" at checkout to forgo shipping fees altogether and we will work out a time to meet via email:  hello@sould-art.com

 

Returns: 

Every order, commission, and sale is handled with care and as much clarity and transparency as possible.  Soul’Ds goal is for you to be completely thrilled with your purchase. Because of this, all sales are final except in certain situations. Email: hello@sould-art.com

Please take the time to read descriptions carefully and check the colours on multiple screens if you are concerned about colour variations. Soul’D tries her best to represent the colours and tones in her work honestly and clearly.

 

Stockists & Galleries:

Soul’D is honoured that you would like her artwork on your walls and in your shop. Gallery owners, please send Soul’D an email to discuss your gallery and ideas at hello@sould-art.com. To view her CV please click this link here

 

Interior Designers:

Soul’D loves working with designers because she loves it when her artwork lives in a fine-looking room. She offers designers a discount on Giclee prints. Please email hello@sould-art.com so we can set up a specific coupon code for you to use frequently. She does not offer discounts on original paintings nor does she allow her work to be marked up without consent.

 

Press:

Soul’D loves working with bloggers, editors, stylists, and writers. There are many images on this site that you are free to use for your article. Please credit both Soul’D & my photographers.  If you have any questions, please email Soul’D:  hello@sould-art.com  She is always open to interviews and loves sharing her story with the world.

 

Who actually owns the painting?

Soul’D retains all rights to all artwork she creates.  This includes the rights to the image of sold & commissioned original paintings. Soul’D retains the right to make REPRODUCTIONS OF ANY AND ALL ARTWORK SHE CREATES UNLESS THE COLLECTOR HAS PURCHASED THE FULL OR PARTIAL RIGHTS TO THE ARTWORK (this is in addition to purchasing the original).  

The Collector or buyer may not reproduce the artwork in any way without written permission.  

If the artwork ends up being reproduced in a magazine or other media Soul’D only ask for credit (and congratulations, that means your home is super beautiful).

When you purchase an original painting you, the collector, have the right to display the artwork in your home or business but the artwork may not be resold or reproduced without my written permission.

Please let Soul’D know if you are interested in purchasing full or partial rights to your painting. Some collectors chose to purchase my right to reproduce the artwork to ensure it will never become a print. She is totally happy to discuss that with you if you would like